Stonehouse Collection | Frequently Asked Questions
Everything you need to know about our premium home decor, shipping, and return policies.
What is the standard shipping timeframe for Stonehouse Collection orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I return an item if it doesn't fit my home decor style?
We offer a 30-day return policy for most items in their original condition and packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your stone and wood products made from natural materials?
Yes, we pride ourselves on using authentic, high-quality natural materials. Because of this, slight variations in grain, color, and texture may occur, making each piece in our collection unique.
Do you offer international shipping for your home goods?
Currently, we ship exclusively to customers within the United States and Canada. We are working on expanding our logistics to reach more international destinations soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
How can I track the status of my furniture or decor delivery?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress in real-time.